Return Policy

Return Policy – ​​Venner

The application of the right of withdrawal (return) will be valid if the product has manufacturing defects. It is requested via email or by WhatsApp at 81.8601.4252 within a period not exceeding fourteen calendar days.

Consumer withdrawal law article 68:

  1. The right of withdrawal from a contract is the power of the consumer and user to nullify the contract concluded, thus notifying the other contracting party within the period established for the exercise of that right, without the need to justify their decision and without penalty of any kind. The clauses that impose a penalty on the consumer and user for the exercise of their right of withdrawal will be null and void.

  2. The consumer will have the right to withdraw from the contract in the cases provided by law or regulation and when this is recognized in the offer, advertising promotion or in the contract itself.

Article 71. Term for the exercise of the right of withdrawal.

  1. The consumer and user will have a minimum period of fourteen calendar days to exercise the right of withdrawal.

  2. Provided that the employer has complied with the duty of information and documentation established in article 69.1, the period referred to in the previous section will be computed from the receipt of the good object of the contract or from the conclusion of the contract if the object of the contract was the provision of services.

  3. If the employer has not complied with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, counting from the time the contracted good was delivered or had entered into the contract, if the purpose of the contract was the provision of services.
    If the duty of information and documentation is fulfilled during the aforementioned period of twelve months, the legally established period for the exercise of the right of withdrawal will begin to count from that moment.

  4. To determine the observance of the withdrawal period, the date of issue of the declaration of withdrawal will be taken into account.
    You cannot be charged anything for exercising the right of withdrawal within the 14-day period. In addition, article 76 says that expenses cannot be withheld from the consumer, but online stores usually charge you (they do not return) the amount of the collection of the product that you return.

Article 73. Expenses linked to withdrawal.

The exercise of the right of withdrawal will not imply any expense for the consumer and user. For these purposes, the place where the consumer and user received the service will be considered the place of fulfillment.

Right of withdrawal

You have by law the right to withdraw from the purchase contract, without giving a reason, for most products for 14 calendar days from the day you received the product.

return policy


Leaving aside the right of withdrawal, Venner's return policy will allow you to return the products in case you are not satisfied with your purchase up to 30 days from the date you received your product.
Following your right of withdrawal, you must return the product in perfect condition, as it was received (unused, with all parts and accessories and without having been used).
We reserve the right to return abiding by the withdrawal policy in the following cases:

  • Products that due to hygiene cannot be returned (we will have to review your return specifically and we will contact you with the resolution.

  • Food-type products that expire soon.

  • Products that have been personalized (requested by you).


If you want to assert your right of withdrawal, it must be understood that the product does not present any damage or, if applicable, you have received the wrong product, the shipping costs or any other service related to your order will not be reimbursed; You will only be reimbursed for the amount of the product.

Remember that it is extremely important that the products are returned as indicated in our return policy. Once the package is received by the seller, the refund will be credited to your account so that you can have that credit to make another purchase on our page.

Damaged product

If you receive your defective product, please check its manual for suggestions on solving the problem, the ideal in this case is to contact the manufacturer, according to the manufacturer's warranty, he has the option of repairing the product or sending it missing parts (items containing individual parts).

If your product user manual does not solve your doubts or claim, you can file a claim through the page, our customer service center will review your case in detail and we will provide you with different solutions that are coupled to your claim (keep in mind Note that we will ask for photos and different documentation as proof).

You have 15 days after receipt of the product to make your claim for damaged or defective product.

Product damaged during shipment

If you receive a product damaged during shipping, you have 15 days after receipt of the product to return it at no cost. You must enter our help center to make a claim, our customer service center will be in charge of following up on your case.


For defective or damaged products, please contact Venner's customer service center.

Seller Policy

As a Venner seller, you are responsible for the cost of shipping returns (express or claims returns).

In your account, you will see a "charge for return" and it will be deducted from your payment account.

In your movements, you will see this cost as "Return Charge" and we will deduct it from your account when the product is returned to you.

In addition, if you covered part or all of the shipping cost when selling, none of this amount will be returned.

These costs apply only when they want to send you a product that is not in perfect condition or is different from what was ordered. If the buyer wants to exercise his right of withdrawal or for any other reason that is not your responsibility, Venner will absorb these expenses in full.

To avoid charges, we recommend taking the following precautions:

  • Check that the product includes all its accessories and parts.

  • Check that the product is 100% functional.

  • Make sure the product is in perfect condition.

  • Make sure you have good packaging that protects your product.

Privacy Policy – ​​Venner

This Privacy Policy establishes the terms in which Venner uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.

Information that is collected

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

Use of the information collected

Our website uses the information in order to provide the best possible service, particularly to keep a record of users, of orders, if applicable, and to improve our products and services. It is possible that periodic emails are sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. anytime.

Venner is highly committed to honoring the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.


A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used solely for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service on websites, they do not give access to information from your computer or from you, unless you want it and provide it directly, visits to a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined you may not be able to use some of our services.

Third Party Links

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your personal information

At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have marked the option to receive our newsletter or advertising, you can cancel it at any time.

This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.

Venner reserves the right to change the terms of this Privacy Policy at any time.

Terms and conditions of use

Relevant information

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, charged, sent or presented by a third web page and in such case they would be subject to their own Terms and Conditions. In some cases, to acquire a product, registration by the user will be necessary, with the entry of reliable personal data and the definition of a password.

The user can choose and change the password for his account administration access at any time, in case he has registered and it is necessary for the purchase of any of our products. does not assume responsibility in the event that said key is delivered to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of product stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases verification via email may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.


Venner through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

unauthorized use

Where applicable (for sale of software, templates, or other design and programming product) you may not place one of our products, modified or unmodified, on a CD, website, or any other medium and offer them for redistribution. or resale of any kind.


You may not claim intellectual or exclusive property in any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

Refund and warranty policy

In the case of products that are non-tangible irrevocable goods, we do not make refunds after the product is shipped, it is your responsibility to understand before you buy it. We ask that you read carefully before purchasing. We only make exceptions to this rule when the description does not match the product. There are some products that may have a guarantee and the possibility of reimbursement, but this will be specified when purchasing the product. In such cases, the guarantee will only cover factory faults and will only be effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by improper use. The terms of the guarantee are associated with manufacturing and operation faults under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:

  • According to the technical specifications indicated for each product.

  • Under environmental conditions in accordance with the specifications indicated by the manufacturer.

  • In specific use for the function with which it was designed from the factory.

  • In electrical operating conditions in accordance with the specifications and tolerances indicated.

Anti-fraud check

The customer's purchase may be deferred for anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.


This website guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to advertising email newsletters is voluntary and may be selected when creating your account.

Venner reserves the rights to change or modify these terms without notice.