At Venner , we are committed to providing a high quality service in both our products and the shipping process, both domestically and internationally. Below is all the relevant information for international orders:

1. Processing and Shipping Times

• Order Processing : International orders are processed in the same manner as domestic orders. Orders are generally shipped the next business day after being placed by the customer. However, on some occasions, we reserve the right to take up to two business days to package and prepare for shipment.
• Shipping Methods : We use FedEx International or DHL International for shipping international orders, depending on the zip code and destination country.

2. Import Payments and Taxes

When making an international purchase, it is important to keep the following in mind:

• Customer Responsibility : The customer is responsible for all additional import duties, taxes and fees that may apply in the destination country. These charges are not included in the product price or shipping costs and may vary by country.
• Duties and Taxes Collection : These charges are typically collected once a shipment reaches your destination country. They may be collected by the customs authority or the shipping company handling the delivery. You may be required to pay these charges before your package is delivered to you.
• Customs Policies : Customs policies vary considerably between countries, so we recommend that customers inform themselves about the regulations and rates applicable in their country before making a purchase. This can avoid unpleasant surprises and ensure that the delivery process is as smooth as possible.
• Product Value Declaration : By law, we are required to declare the full value of the products (excluding shipping costs) on all customs forms. We are unable to mark orders as "gift" or declare a value lower than the actual price of the product.

3. Delivery Times

• Delivery Time Estimate : Delivery times for international orders vary significantly due to possible customs delays in the destination country. While we cannot guarantee an exact delivery date, we estimate that international orders take approximately one week to reach their destination. In some cases, delivery time may be shorter or longer, depending on the specific circumstances of each shipment.

4. Additional Costs

• Price Increase : Product prices for international shipments increase by 30% compared to prices in Mexico.
• Shipping Cost : Shipping cost for all countries is approximately 15 USD , depending on the current exchange rate.

5. Additional Information

• Order Tracking : Once your order is shipped, you will receive an email with tracking information so you can monitor the progress of your shipment.
• Contact Us : If you have any questions or need more information about your international order, please feel free to contact us at contacto@carterasvenner.com . We are here to help you with everything you need.

At Venner , we strive to ensure that your shopping experience is as seamless and satisfying as possible, no matter where you are in the world.