You can contact us through our chatbot, available Monday through Friday from 8am to 5pm CST. We are also available on WhatsApp at +52 81 8601 4252 and by email at contacto@carterasvenner.com.

On our homepage, you will find the “Login” button. When you click on it, you will be directed to our login or registration page, located on the right side of your screen. You can use your email or link your account with Facebook.

Register here: Registration .

It's not required, but creating an account will save you time filling out your personal and shipping information on future purchases. Registration is quick, easy, and free. Sign up here .

From your cart, ready to checkout, you will find a hyperlink called “change address” to update your shipping address. You can also manage your addresses from your account dashboard, where you can view your recent orders, edit your password and account details.

From your account dashboard, go to “Account Details” and select “Change Password.” You can easily update your password there.

Yes, you can track your order through your account on our website. Additionally, you will receive an email with the tracking number once your order is shipped. You can also track your order and report issues in our Help Center .

To place an order, add your favorite items to your cart and complete your purchase by selecting your preferred payment method.

Yes, of course! Just add the recipient's shipping address and we'll make sure your gift arrives.

Reasons may vary, but orders are generally cancelled if payment confirmation is not received within 72 hours of placing the order. If the cancellation was for another reason, we will contact you via WhatsApp or email with more details.

• Express shipping: 2 to 4 business days ($125 MXN).
• Standard shipping: 5 to 7 business days ($89 MXN).
• International shipping: $15 USD.

If you have an active pre-sale or a product that is out of stock, we suggest you check the delivery times directly on the product page, as the delivery times for these special cases will be detailed there.

• Domestic express shipping: $125 MXN.
• Standard domestic shipping: $89 MXN.
• International shipping: $15 USD.
• Free shipping on purchases over 950 MXN in Mexico.

Shipping costs are added at checkout in addition to the cost of the product.

Yes, you can track your order through your account on our website. Additionally, you will receive an email with the tracking number once your order is shipped. You can also track your order and report issues in our Help Center .

You will receive an email notification with the tracking number once your order has been shipped. For any questions, you can contact our parcel service with your tracking number.

If you did not receive the email with your guide, you can track your order in our Help Center

If your order is incomplete, please contact us at contacto@carterasvenner.com or via WhatsApp at +52 81 8601 4252. We will review your case and contact you.

If your order is delayed, you can contact our courier service with your tracking number to find out the status. You can also report the problem in our Help Center .

The delivery address can be modified before placing the order. Once the order has been placed, it is not possible to change the address. For more information, contact us by WhatsApp at +52 81 8601 4252.

We ship to all states of the Mexican Republic and internationally to any country in the world.

Send us an email to contacto@carterasvenner.com or a WhatsApp to +52 81 8601 4252. We will review your case and contact you with a solution. See our return policy for more details.

Contact us by email at contacto@carterasvenner.com or by WhatsApp at +52 81 8601 4252. We will review your case and contact you with a solution.

Please see our return policy for more information on how to return a product.

For more details, please see our return policy on our website.

Please see our return policy for information on costs associated with returns.

The price increases due to the addition of the shipping cost.

Prices vary depending on whether you select the initial engraving option or for products with an Airtag compartment.

Through our website we offer the best payment methods.
You can pay by

• Market payment (credit/debit card)
• Mercado Pago (Cash payments at OXXO, 7-Eleven, etc.)
• PayPal (With or without PayPal account)
• Kueski Pay (For payments to MSI)

Shipping costs vary depending on the type of shipping selected: Express (1 to 3 business days) for $125 MXN or Standard (4 to 7 business days) for $89 MXN.

This may be due to an error in the data entered or a block by the bank. Contact your bank for more information.

In your cart, you will find the added products. Press the cross on the left side of the product to remove it.

If you find any error on our website, please contact us at contacto@carterasvenner.com or via WhatsApp at +52 81 8601 4252. We will resolve the issue as soon as possible.

Our main focus is online sales, so we do not have physical stores at this time.

If your question has not been resolved, contact us at contacto@carterasvenner.com or via WhatsApp at +52 81 8601 4252. We will provide you with personalized attention.